RETURNS AND EXCHANGES 


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after the original date of purchase. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at yolandaheyns@icloud.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@decosa.house

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product please e-mail us: info@decosa.house in order to arrange collection.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns of all rugs purchased are subject to a handling/admin fee.

These policies are subject to change without prior notice at management’s discretion. 

Please note that you will only be refunded through our payment gateway PayFast and the lead time for this process is approximately 14 business days.

 

 

RETURNS and EXCHANGES of FURNITURE

With items purchased online, within 24 hours of furniture being delivered to your home or office , you may return your items for a refund .

  • Returns of furniture purchased are subject to a 25 % handling / admin fee.
  • Products must be returned in original packaging. If you do not have the original packaging it must be packaged 100% as was received.
  • The courier has right not to uplift if anything is not to standard. Goods must be returned as delivered.
  • Price adjustments are granted within 14 days of purchase once the products have been returned to depot and inspected.
  • We cannot accept returns on customised orders unless there is a manufacturer default.
  • We also cannot accept returns of “sale” items.
  • For Exchanges we would need the product returned in it’s original packaging
  • The Exchange will carry an admin fee and the courier fee for uplift and for the new product to be delivered. This would be advised once we have been advised of what is being exchanged.

 

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